Fundamentals of CQI

Focuses on data for clarifying customer expectations for service and product quality; choosing quality standards for business performance; selecting measures and indicators of quality and customer satisfaction; assessing effective ways to evaluate and improve both quality and customer satisfaction, improving quality based on customer feedback; and planning for practical application.

Subject Categories: Business & Management

Related Programs:

Institution: Central New Mexico Community College

Semesters Offered: Please contact the course contact to see if this course is still being offered.

For more information:

Fundamentals of CQI (BA1151)
Phone: 505-244-4000 Ext. 53204
Email: hdass@cnm.edu
Web: www.cnm.edu